Q: What’s the size of the bobblehead?
A: All the standard bobblehead sizes are between 6 and 8 inches. As all the bobbleheads are custom made and 100% handcrafted, a slight size variation will be considered as allowance. If you like to make your bobblehead in a smaller or bigger size, feel free to let us know, and we will exclusively make the custom size bobblehead for you.
Q: What’s the weight of the bobblehead?
A: The specific weight of the bobblehead depends on the bobblehead type, whether single or double. Please keep in mind that the weight will be affected by accessories like a car or a motor. Basically, the net weight of a single bobblehead is about 500g (approx. 17.5 oz.),the packaged weight of a single bobblehead is about 700g (approx. 24.5 oz.), and two bobbleheads are about 1400g (approx. 49 oz.)
Q: What are the bobbleheads made of?
A: We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material which can make your bobblehead very vivid and alive-looking.
Q: How many photos do I have to send?
A: One clear frontview picture is preferable. If you have another photo, please contact us.
Q: Can I make additional requests?
A: If you have any special requests on the order, feel free to write them down on the “Special Request for My Bobblehead” box during checkout.
Q: Can I change the pose/uniform of the bobblehead?
A: For the full custom bobbleheads, we allow a free posture change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist will not be able to use the premade body and will have to sculpt a new body.
Q: Can I change the face photo?
A: We allow a free photo change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist needs to remade the bobblehead because the expression on the face is different in each photo.
Q: Can I add an accessory to my bobblehead?
A: Yes, please write it down on your comments and send us a picture for our reference. Small items like books, glasses, and hats are free. We only charge for big accessories like chairs, guitars, pets etc.
Q: Do you accept payments other than by PayPal?
A: Besides PayPal, you can also pay your order by credit card.
Q: How long does it take to process, ship and receive a custom bobblehead order?
A: We need 7-15 work days to make a bobble head. The shipping time depends solely on the shipping method you select during checkout. Normally the standard shipping time is 10-15 days, express shipping time is 5-7 days.
Please notice: Processing time and logistic speed will slow down during the Holiday season.
Q: Do you provide a proof of the bobblehead?
We don’t offer a proofing option because of the time the proofing process adds to the production schedule. If you want to get a proof, please contact us within 24 hours of placing your order, and we’ll be happy to help. Please keep in mind that the shipping date of your doll is directly affected by the amount of changes required on your bobblehead.
Q: Can I make any changes on the bobblehead?
A: If you are dissatisfied with your bobblehead, simply point out why you think the bobblehead doesn’t look like the real person, and we will make the changes as per your comments, and send you new proofs until you are satisfied with the item.
Q: What if my bobblehead is broken when I receive it in the parcel?
A: We have a very low rate of breakage. Each bobblehead is carefully wrapped in PEP foam film and packed in a foam protected hard box. If you received a broken bobblehead, please submit a support ticket, and attach clear photos of the items that represent a quality issue with in 48 hours of receipt, we are happy to help.
All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged bobbleheads, please take photos and contact us soon, we will arrange Redo it for free to replace. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).
Q: Which countries does getyourbobblehead.com ship to?
A: Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands
*Please note: The recipient of an International shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
These charges must be paid for by the recipient. getyourbobblehead.com has no control over these charges, nor can we predict what they might be.
Q: Do you allow refunds or cancellations for custom bobbleheads?
A: Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen’s time, and therefore all sales are final.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not science. Since all the sculpting is done based on photographs (which may or may not be good reproduction of the subject), the quality of the photo provided is very important in achieving a good result. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance with the person, while others may not. With a good photo however, we should be able to obtain a good resemblance with our specially-trained artists.
Q: Can I make a bobblehead of a celebrity or professional athlete?
A: We are unable to create a custom bobblehead of a celebrity or a professional athlete without their permission. If you are able to verify the relationship and obtain permission, we will provide an authorization form.
If this will not work for you, we can create a custom bobblehead of a celebrity or professional athlete’s body (same clothing, pose, body type, etc.) with a custom head of a friend, coworker, spouse, yourself, etc.